FAQs

1. How does The Car Concierge's vehicle collection/delivery model work?

   At The Car Concierge we offer a unique vehicle collection and delivery service for our clients. We will pick up your vehicle from your location, transport it to our accredited partners for maintenance, and deliver it back to you once the work is complete. This hassle-free process ensures convenience and efficiency for our discerning clientele.

2. How can I be sure my car is safe with your drivers?

   We take security very seriously. Along with a thorough onboarding process, all of our drivers are CRB/DBS checked and have both Motor Trade and Fidelity Insurance to cover any losses/issues incurred. We also provide real-time updates on your vehicle and tracking to give you peace of mind.

3. What sets The Car Concierge apart from other car maintenance services?

   The Car Concierge stands out by exclusively partnering with highly accredited and exceptionally reviewed vendors. They aim to provide the highest quality of work at reasonable prices. Our commitment to excellence means that your valued vehicle will always be handled with the utmost care and respect.

4. How do I book services with The Car Concierge?

   It's as simple as dropping us a message. We have an automated WhatsApp chatbot on our website, aimed at keeping the process streamlined and effortless. Let us know what services you require and get connected to an agent to get your work booked in. It couldn’t be easier.

5. Can I book multiple services?

   Of course! We pride ourselves on our multi-booking system allowing you to take advantage of several services within a timeframe that suits you.

We are dedicated to providing unparalleled service and care for your vehicles. Should you have any other questions or require additional information, please do not hesitate to reach out. Your satisfaction is our top priority.