Guarantees.

At The Car Concierge, we pride ourselves on the quality of our vehicle customisation and repair services. This Guarantee Policy outlines the terms under which we offer our guarantee, ensuring compliance with UK consumer protection laws.

1. Scope of Guarantee

This guarantee applies to all customisation and repair services provided by The Car Concierge Ltd, covering parts and labour, and is in addition to your statutory rights under the Consumer Rights Act 2015.

2. Guarantee Period

The guarantee period for our services is 12 months from the date of the service completion. Certain parts or customisations may carry different guarantee periods as specified.

3. What is Covered

•Defects in materials or workmanship under normal use during the guarantee period.

•Faults or issues directly attributable to the services provided by The Car Concierge Ltd.

4. What is Not Covered

•Damage caused by accidents, misuse, neglect, or improper maintenance.

•Normal wear and tear.

•Modifications or repairs performed by anyone other than The Car Concierge Ltd or our authorised agents.

•Any vehicle components not serviced or customised by us.

5. Claiming Under the Guarantee

To make a claim under this guarantee, please follow these steps, contact us via orders@thecarconcierge.co.uk: notify us of the issue within 30 days of discovering the defect and provide

•Order Number

•Phone Number

•Email Address

•Home Address

6. Inspection: We will send an engineer out to assess the claim. We may require proof of purchase and details of the services performed.

7. Assessment: We will assess the issue to determine if it is covered under this guarantee.

8. Remedies

If a defect is covered under this guarantee, we will, at our discretion:

• Repair the defective part or workmanship free of charge, or

• Replace the defective part free of charge, or

• Provide a full or partial refund if repair or replacement is not feasible.

9. Limitations and Exclusions

• This guarantee is non-transferable and applies only to the original purchaser.

• The total liability of The Car Concierge Ltd under this guarantee is limited to the original purchase price of the services provided.

• This guarantee does not affect your statutory rights as a consumer under UK law.

10. Additional Information

For further information or if you have any questions regarding this guarantee policy, please contact us using the details provided above.

11. Complaints

If you are not satisfied with our service or the outcome of your guarantee claim, please contact our customer service team via customersupport@thecarconcierge.co.uk

11. Amendments

The Car Concierge Ltd. reserves the right to amend this guarantee policy at any time. Any changes will be communicated to customers and posted on our website.

This guarantee policy template ensures compliance with UK consumer protection laws, including the Consumer Rights Act 2015, and provides clear guidelines for both the business and the customer regarding vehicle customisation and repair guarantees.